Privacy Policy

Zeldin.ai (Zeldin, we, our, or us) is operated by Ascimov Technologies Private Limited. This Privacy Policy applies to both our website (landing and marketing pages) and our application. Zeldin helps users turn messages, files, and inputs into structured, trackable workflows. By using Zeldin, you agree to the practices described in this policy.

We collect personal data required to operate the service, including your name, email address, phone number, and company details. We store communication data from sources you connect or input, including emails, chat messages, attachments such as images or documents, and related metadata such as timestamps. We store any data that you create or save within Zeldin. This includes any type of business or operational data. We collect technical and usage data such as IP address, device information, session activity, and interaction logs.

On our website, we use cookies and similar technologies to understand usage, improve performance, and support marketing and advertising. Within the application, we collect product analytics data to improve usability, performance, and user experience.

We use personal data to create and manage your account, authenticate access, and provide access to the platform. We process and organize your data to convert messages, emails, and files into structured workflows, enabling tracking, retrieval, and automation. For certain features, data is processed through our systems, including AI-based processing used to extract and structure information. When processing occurs locally within your devices, data remains in its original form. When processed through our systems or external services, identifiable personal details and sensitive data are redacted and replaced with anonymized identifiers. When data is passed to external services, anonymized identifiers are included where required to enforce system integrity and platform policies without exposing personal identity. We use both self-hosted systems and external service providers for processing, limited to required data only. We do not sell your data.

We use external service providers for infrastructure, storage, and system operations required to run Zeldin. We use third-party analytics services to understand usage patterns, improve performance, and enhance user experience. We may use third-party services and systems for AI-based processing to extract and structure information. We use third-party payment service providers to process payments and manage billing. Payment information is handled directly by these providers.

We implement strong security measures including encrypted data transmission, secure infrastructure, monitoring, and system controls. We do not manually access or review user data as part of normal operations.

We retain your data as long as your account is active. If your account becomes inactive, your data is retained for up to 3 months. If you log back in within this period, your data remains available. After this period, data is deleted. You can request deletion of your data at any time.

You have the right to request deletion of your personal data. To make a request, contact us using the details below.

Zeldin is not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal data from children under 18. If you are under 18, do not use Zeldin or provide any personal data. If we become aware that personal data from a child under 18 has been collected, we will delete that information as quickly as possible. If you believe this has happened, please contact us.

We may update this Privacy Policy from time to time. Continued use of the service indicates acceptance of the updated policy.